Selection and Decision Making in Recruitment Essay Example for Free

Selection and Decision Making in Recruitment Essay For this assignment I am required to produce an information leaflet, for a newly appointed manager, which will describe how to plan for effective selection interviews in order to appoint the perfect individual/s for the job. My chosen organisation is Tesco who conduct different selection processes for different jobs; I will be concentrating on the floor manager of a Tesco store. Newly appointed floor managers for my chosen organisation Tesco will have to plan ahead, communicate effectively and make discuss selection and decision making. One of the main things the manager has to do before the selection process even starts is prior planning, below is what the manager has to do before the interview takes place: The manager of Tesco has to plan prior to the interview; he/she has to select the interview panel. The manager of Tesco can select a supervisor and executive manager for the panel as these people are already working within the store and the manager doesnt have to go and get other human resources from headquarters which waste valuable time. Having a interview panel is effective as it makes sure discrimination against the applicant/s doesnt happen and also the panel can check if the level of techniques such as communicational skills are used throughout all the interviews, it makes sure standards dont slip. Types of interview: The manager has to decide what sort of interview he/she will have to under take, considering in this case the manager is a Tescofloor manager he/she should only consider group interviews if employing staff on a large scale such as floor staff, (shelf stackers, costumer service assistance etc) this will save time as larger number of applicants are interviews quicker, however, having group interview means not all skills of an individual may be known to the manager but this does not matter as much as these applicants are only floor staff. Also one-to-one interviews should be considered because these interviews discover a lot about the applicant as it is only one person and not a group, a one-to-one interview is suitable for a higher ranking job such as assistant manager as more skills are required compared to a shelf stacker. Tescos do not need to  conduct any other types of interviews such as telephone interviews because it is not suitable for the job they advertise. The amount of stages in the interview has to be considered, for Tesco the manager has a choice between singular staged or multiple staged interviews, it is suitable to have a multiple staged interview which Tesco currently do than a one staged interview, more stages means the applicant goes through intense testing and interviews meaning he/she is more likely to be suitable for the job. Doing a singular staged interview doesnt find out all the skills of a person and the wrong person may be selected for the job and also that person may perform bad on that one interview, whereas, having more than one stage means the performance can be averaged which is more fair. However, the more stages in interviews the more time, so, the manager has to consider time as it will take more time for multiple staged interviews. Other selection methods will have to be considered, Tesco currently undertake Psychometric Tests which measure the sensitivity or memory or intelligence or aptitude or personality of the applicant, this should be undertaken by the floor manager of Tescos as most of the staff will need good personality, memory etc for their job as they will be working with costumers. There are also multiple choice questions which are a series of question and usually four possible answers where one answer is correct, this usually finds out the technical knowledge of the applicant of the job. Finally, the manager must consider during the planning equal opportunities, he/she will have to undertake measures to make sure each applicant is treated equally and not discriminated; having an interview panel solves this problem as there is more than one person conducting the interview and less chance of discriminations. Also, a tape recorder can be used so if the applicant protests to the way he/she was treated, the tape can be used as evidence. Communicational Skills The manager has to consider his/hers/interviewers communicational skills; this is a vital role in an interview as it can make the applicant reject the  job due to inappropriate language used. Firstly, the manager has to decide whether to use effective, ineffective or a combination of both questions because asking too many ineffective questions may bore the applicant, whereas, having too many effective questions may make the applicant feel uncomfortable, so, I would recommend to use a combination of both effective and ineffective question so the applicant is neither bored or uncomfortable throughout the interview. As the floor manager will be looking for certain skills from his potential employees, asking various types questions would be ideal to find out the skills, this is an indirect way of knowing the applicants skills and is another way to check the applicant is not lying about his/her skills, a direct way of finding out about the skills is to look at the applicants CV, ask previous employer and/or ask direct questions to the applicant. I would recommend the manager to use various types of questions, below is what the manager should use or tell the interviewer to use during the interview itself: Open questions These are questions without a particular answer and makes the applicant feel less under pressure as its an indirect question, an example of an open question is Why do you want the job? or How do you handle stress?, the advantage of using these types of questions is that it lets the interviewer know the creative side of the applicant and is a way not making the applicant uncomfortable. Closed questions These are basically yes or no questions. They are very direct and I wouldnt recommend the manager to make use of these very much as they make the applicant feel uncomfortable, however, they do find out the relevant information and an example of a closed question is Do you have a criminal record? or Can you work in a group?. Hypothetical/ Situational These are similar types of questions, these are used to see if you would do the right thing during a situations e.g. the interviewer may ask what would you do if you saw someone stealing? this would be an ideal question as this person would be working in Tescos were stealing is quite common and the applicants answer should be something like I would inform security instead of saying something like I would ignore it which would send the wrong message out to the interviewer. The manager has to consider how personal information such as criminal records could be checked; he/she could either directly ask the applicant during the interview, check the applicants CV before the interview and/or check with the criminal records bureau to confirm any spent convictions. The manager of Tescos will also have to make sure the interviewer or himself make use of good body language, this means using the right tone of voice and not being rude, this makes the applicant feel welcomed and feel he/she is an ideal environment rather than in an environment where he/she is under pressure. At the same time the manager has to make sure that the interviewer listens to the applicant, it is always important to ask the applicant if he/she has anything to say rather than ending the interview with a goodbye. Furthermore, the interview is about the applicant not the interviewer, so, the applicant should be speaking more than the interviewer, and about 80% of the interview should be the applicant speaking. Analysis and summarisation of information gathered in the interview is vital as it is needed during short listing candidates, there are several ways in which the interviewer can gather information, firstly via a tape recorder, and this does not waste the interviewers time as he/she doesnt have to write much down. Secondly, the interviewer her/himself can simply use a pen and paper to gather information during the interview, however, this is time consuming and all information may not be accurate and finally, there could be two interviewers, on asking questions and the other gathering and analysing information, this is a good idea as this system also makes sure discrimination doesnt take place.

The Great Gatsby :: essays research papers

The movie created by David Merrick as well as the novel written by F. Scott Fitzgerald, both entitled The Great Gatsby, ate truly two fine pieces of art. The movie version shows the viewer what is happening in the story without internal comments from the narrator and the viewer can understand exactly what is happening without any intellectual thought involved. The novel, however, challenges the reader to look deep inside the writing in order to grasp the true effect of the novel and what kind of meaning is being portrayed. The novel also challenges the reader’s creativity and imagination. It lets the reader explore the character’s personalities in their own special way and the reader can relate these personalities to real life. The novel also allows the reader more freedom that the move, in the way that it lets the reader shape their own opinions of the different characters. As a person watches the movie version, all the characters are laid out for them and every detail of the character is seen, yet in the novel the character is described fully and it is up to the reader’s imagination to picture what the character looks like as well as the emotions conveyed by this character in the novel. The novel version of The Great Gatsby is a definite piece of art and clearly challenges the reader both intellectually and imaginatively to understand the words that describe the character accurately. Therefore the novel The Great Gatsby by F. Scott Fitzgerald is still the best representation of the Romantic Hero and his American Dream, despite efforts by interpreters like David Merrick in his film version to "usurp" it, for the author challenges the reader’s imagination through his brilliant narrative technique, unforgettable characterization, and use of symbolism, so that Gatsby’s experience becomes everyone’s. The novel is told in the perspective of a single character, Nick Carraway. Nick is an innocent and simplistic character and when the story is conveyed through this type of character it usually is told truly, and without any outside influence from the other characters in the plot. Nick’s telling of the story is taken from his first hand accounts on how he sees the story unfold, straightforward and in the order that it occurs without confusion. Nick is a very moralistic man and his morals, and also his values, are positively genuine. His heart is filled with compassion, especially for Gatsby and the events that surrounded Gatsby’s death as he was one of three people that were at this great man’s funeral.

Management and Organizational Behavior Essay

This is a reaction paper on the book ‘Leadership and Self Deception: Getting out of the Box’, by the Arbinger Institute. This will therefore discuss how I felt about the topic in the book and the reasons why. The book is about self deception which is described in dialogue between Tom Callum, a new employee for senior management position Zagrum Company, with Bud Jefferson, the executive vice president of the same company. An excerpt of the dialogue is quoted below with Bud Jefferson talking to Tom Callum saying the following words: â€Å"The bigger problem was that I couldn’t see that I had a problem. † Bud paused for a moment, and then, leaning forward toward me, he said in a lower, even more earnest tone, â€Å"There is no solution to the problem of lack of commitment, for example, without a solution to the bigger problem—the problem that I can’t see that I’m not committed. † Bud also added: â€Å"Tom, there’s a technical name for the insistent blindness I exhibited in San Francisco. Philosophers call it ‘self-deception. ’ At Zagrum we have a less technical name for it—we call it ‘being in the box. ’ In our way of talking, when we’re self-deceived, we’re ‘in the box. ’ From the above the word self deception is defined. We will use the meaning in the following paragraphs. If self deception is incapacity to see the reality of the problem, the next question is: Could it happen to everyone? Dr. Peck said â€Å"Life is series of problem. † If there is truth in what Dr. has said then self-deception could happen to everyone because every body will really have a problem. Hence the issue should be to become aware of the problem so that solutions could be made accordingly. Hence Dr. Peck suggested that discipline is the basic tool we require to solve life’s problems. He argued that without discipline we can solve nothing and that with only some discipline we can solve only some problem and with total discipline we can solve all problems. Given that problem solving is a reality, failure therefore to see that there is a problem could be a dangerous or pathetic situation. To illustrate, I had a friend who just did not know that he is sick and that he is dying of cancer which he failed to detect earlier. Before he realized to do some prevention he was already dead. In the case of every living thing, failure to recognize the problem is the most damaging because that would mean wrong use of freedom and intelligence bestowed to us. This applies to business organization since they also have life to sustain. They must continue to serve their customers otherwise these organizations are sick or in danger of dying. What could be the consequences of self deception? Not knowing what the problem is, one cannot solve the problem. Not being able to solve the problem will cause the problem to create more pressure and the greater the pressure the less are the available choices. In psychology we have the so called neurosis and character disorders which are the result of the result not balancing responsibility. When one assumes too much responsibility he is neurotic, while the one with character disorder assumes little. That could be also the consequence for people who will assume too much problem and those who simply cannot see that there is a problem. In the book that we are reacting upon, character disorder as a consequence would be the closest thing to happen. The consequence for failing to heal the disorder is delay in emotional maturity. If we apply that to Zagrum, that would be restricting the normal growth of the company that could amount to killing the company slowly. How then to solve self –deception? Discipline through openness and transparency is the best solution. People must be ready to accept accusation especially if they are true since that is the only way where one would not have him self-deceived. We need the eyes of other to reflect what is hidden in us. Socrates said that we should know ourselves and that could be found in disclosing about ourselves to other so that they get reflected to others who will help us see the truth in us. This is one of the lessons of the book on Self-deception as dreamed by Bud for the Zagrum Company. Bud was quoted saying to Tom: â€Å"At Zagrum, Tom, our top strategic initiative is to minimize individual and organizational self-deception. † Bud did have good experience about self deception which he wanted to impart to Tom. He realized that problem would be most damaging. Self deception may not be easily recognized by some or they may get hidden because of stubbornness, pride and simply ignorance. Although an open person is vulnerable, there are more advantage to self-disclosure than self-deception, the consequences of which are simply damaging. To conclude, it may be stated that a problem that half well define it half solved. Wrongly defined problem is not solving the problem. Avoiding the problem will cause problem to run after you. A health organization accepts the reality of problems because of objectives set. Objectives-attainment involves series of problems that must be anticipated and solved. A problem in life is bound to arise and the reality is that life is difficult. Indeed life is a series of problem to be solved, hence by not acknowledging the problem, there is an attempt to escape what is reality and to escape reality would be more painful in the long run. Work Cited: Peck, S. The Road Less Traveled, Simon and Schuster, 1978 Arbinger Institute , Excerpts of Leadership and Self Deception. Getting out of the Box’, {www document} URL, http://www. arbinger. com/C2/ArbingerHome/default. aspx? Page=Home, Accessed October 30,2006

Shylock A Ruthless Villain or a Persecuted Victim.

A villain in a play is a â€Å"character whose evil actions or motives are important to the plot† and a victim in the terms of this play is â€Å"a person who has come to feel helpless and passive in the face of misfortune or ill-treatment†. Shylock in Merchant of Venice is a Jewish moneylender and Jewish people during Shakespearean time were looked down upon, treated unfairly with no respect. Shylock in Merchant of Venice is portrayed as how a stereotypical Jew would be portrayed as, a villain and an antagonist. In Act 1 Scene 3, Shylock is presented as clannish and austere because of Antonio’s and the Christians unfair and ill treatment towards him, Shylock accuses Antonio for calling him a â€Å"misbeliever, cut-throat dog†, Shakespeare’s use of the phrase â€Å"dog† has a negative connotation which indicates to the reader that Shylock is seen as being beneath the Christians and shows the ill-treatment and discrimination that Shylock endures where he is treated like an animal instead of a human. This clearly portrays to the audience the day-to-day problems a Jew would encounter and the phrase is effective because it makes the audience feel sympathy for Shylock. However the sympathy for Shylock is short-lived as Shylocks greedy and villain side makes an appearance. Shylock is furious with Antonio as he â€Å"lends out money gratis and brings down the rate of usance†, â€Å"usance† is commonly known as interest, this shows the audience how profiteeri ng and greedy Shylock is for money, as he alwaysShow MoreRelatedEssay about Shylock in The Merchant of Venice by William Shakespeare1704 Words   |  7 PagesShylock in The Merchant of Venice by William Shakespeare William Shakespeares The Merchant of Venice contains an array of interesting and complex characters. From the alternately generous and grasping Antonio to the alternately love stricken and exploitative Bassanio to the vulnerable and manipulative Portia, this play has an abundance of multi-layered personalities. However, one of the most intriguing characters is also the most oft-vilified and minimized in the work. This characterRead MoreShakespeares Presentation of Shylock in the Merchant of Venice1458 Words   |  6 PagesShakespeares Presentation of Shylock in the Merchant of Venice In the Merchant of Venice, Shylock is continually involved in the bond plot. This plot is probably the most intense story-line in this Shakespeare play. Bassanio borrows money from Shylock in Antonios name in order to impress Portia, however after a tragic incident involving all of Antonios ships crashing; the money has failed to be returned. According to their bargain Antonio must now give Shylock a pound of hisRead MoreWilliam Shakespeare s The Merchant Of Venice2269 Words   |  10 Pages12.15.14 The Question of Shylock It is hard to read The Merchant of Venice without finding at least one character to sympathize with. The unforgettable villain Shylock as well as Portia, Shakespeare’s first and one of his most famous heroines are arguably some of this plays most beloved characters. But, is Shylock really the villain? Or is he a victim of circumstance? Shylock’s insistence for a pound of flesh has made him one of literatures most memorable villains, but many might be inclined

Customer Service For A Business Essay - 992 Words

Every Business has a goal to be successful. Success is needed for a business to flour grow and one of the ways to obtain triumph in business is customer service. There are changing grades of customer service from very poor to the excellent and while many people can provide some level of customer service not everyone recognizes how to effectually provide this dynamic part of the thriving business riddle. Gaining loyal customers, and giving educational platform to inform their employees on how to give and receive great customer service as well as being able to deal with conflict resolution correctly. What is customer service? Defined by Investopedia Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.â €  The research topic that I was given was on transportation and utilities. I have chosen to focus more on the utilities industry, since there are more companies out there that offer customer service. The first company I chose to speak about is Comcast. Comcast Corporation is the country s leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Comcast isShow MoreRelatedCustomer Service Vs. Business956 Words   |  4 Pagesyour business and to attract satisfied and happy customers, focus on great customer service is definitely the way to go. Studies have consistently shown how companies with good customer service have customers that are more loyal and likely to bring in more customers to the company. 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There business is mainly food and grocery where costumers go for their weekly shop. Every week nine million customers pass through their doors and 132,000 colleagues across the business work hard each day to deliver great service to them. Morrison’sRead MoreReport on How Customer Service Affects Business Profits1433 Words   |  6 Pagesthat improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service, . The impact of excellent customer service on how your team works and the positive benefits to the hotel, team and customers on delivering customer service, . How delivering excellent service can support up-selling and add on-selling, . How we are to monitor service delivery. Research Customer service. What does it

The Debate Between Faith and Science - 805 Words

In today’s world there is an ongoing debate between faith and science. The extraordinary advances of science have sometimes led to the belief that it is capable of answering by itself all of mans questions and resolving all his problems. Some have concluded that by now there is no longer any need for God. It has been said that one must choose between faith and science: either one embraces one or believes in the other. People seem to have faith belief in God as creator of life and some have scientific beliefs in the spontaneous generation of life from inanimate matter (Wright 111). Between faith and science there will always be conflict. A scientist who is committed to scientific research no longer has a need for God and vice versa is†¦show more content†¦Everything in biology ranging from meiosis, genetics, to anatomy includes God’s Governance of the cosmos, even chance and random processes (Wright 26). Although many argue about God controlling â€Å"randomâ⠂¬  events he can act in an area of uncertainty. Whatever may happen we will not be able to perceive what he does, concluding that he is involved in all phenomena and processes of nature (Wright 28). Biblical information about the relationship between God and his world is foundational to developing a Christian view of science and biology. In the article entitled â€Å"Looking at Nature through Other Eyes: God’s Governance of Nature in the Religion-Science Debate†, it takes a closer look at Intelligent Design (ID) and God’s Governance of nature. ID is explained as a meager substitute for biblical notions of creation, providence and divine wisdom (Cook 281). It seems that ID has made numerous conclusions on naturalism. J.P. Moreland said â€Å"The fear of methodological naturalism is that it seems inevitably to lead scientists to reject theism† (Cook 281). With scientists starting to reject theism most turned deistic and atheistic. 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Advantages and Disadvantages of a Four-Day Workweek free essay sample

A four-day workweek is an emerging concept that is increasingly getting popular in many large companies. It means working for only four days in a week instead of the usual standard five days. It however does not translate to less work in a day because the workers still maintain the same number of working hours in a week by changing an eight hour work day to a ten hour work day thus maintaining the same wage. This concept like any other new concept has its pros and cons to both the employer and employees. Bammel gives a number of advantages and disadvantages (169). An example of an advantage given is the employees are able to cut costs on fuel because the prolonged working hours helps them evade the heavy traffic during rush hour. A number of disadvantages are also realized from this article. One of them is fewer employees are present at each given time to deal with customers because different employees take offs at different days. We will write a custom essay sample on Advantages and Disadvantages of a Four-Day Workweek or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This kind of arrangement can also be very strenuous and can cause stress. More expenses are also incurred for example for employees with children who will need more money to pay baby sitters and baby care programs during working hours. If a business is considering introducing a four-day workweek, the advantages and disadvantages must be considered. Advantages of a four-day workweek Some advantages include decrease in the use of utilities, saving money and also the utility bills are reduced. All this leads to another advantage of increasing savings. The four-day workweek boosts the morale of the workers. They tend to be more productive under this form of program and this increases the profit margins of the company. Hameed and Paul points out to more of these advantages (3). One of them is that the employees get extra off-days in a year and this way they have more free time to themselves. This leads to another advantage; less absenteeism among the employees because they have more time to themselves to handle their personal problems. This kind of workweek also helps in saving the environment because of less gas emissions. Job satisfaction among workers is also evident and also a decrease in levels of family- work related conflicts. Disadvantages of a four-day workweek According to Maklan a four-day workweek offers great advantages but it also has its share of disadvantages (87). For example the increase in working hours a day leads to employees wanting more breaks and thus a decrease in productivity. A change into a four day workweek could also lead into a drop in sales. Some employers might decide to cut wages if such a program is enforced. It’s also very stressful to jungle a ten hour work day and personal life. Conclusion The advantages and disadvantages of a four day work week need to be very carefully considered in order to avoid overlooking some issues.